Account Manager (Tech)

We have an exciting opportunity for a technically minded Account Manager, possibly from the consultancy space, to join a forward-thinking and innovative company based in the East Midlands. This is a fantastic opportunity to work with clients on a variety of exciting projects, serving as the primary relationship owner for a portfolio of top tier accounts. If you have an excellent business acumen and relish providing outstanding value to clients then we d love to hear from you.

To be considered for the role, you ll require the following essentials:

• 3+ years experience in customer success and/or account management predominately in B2B environment
• Excellent communication skills with a focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Bachelor's Degree in appropriate field of study (Sciences, Engineering or Technology) or equivalent work experience
• Technically driven to deliver
• Ability to understand client pain points
• Track record of delivering against a revenue target
• Experience of account management with FTSE 100 /Fortune 500 clients
• Knowledge of the R&D / Innovation space
• Ability to write sales proposals & build presentations

The ideal candidate will be a highly resilient self-starter, motivated and willing to work in a technical environment with technical leads in clients project teams. You will be comfortable with a consultative sales approach, and a gradual sales cycle, reaching sales agreements for large fees.

Within this position, you ll also be:

• Managing multiple accounts; developing positive working relationships with all customer touch points
• Driving client retention, renewals, upsells and client satisfaction
• Partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leveraging technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
• Preparing campaign insights reporting, including analysis and research
• Focusing on ensuring superior customer service levels are maintained, as well as operational excellence and strategic insight
• Maintaining CRM systems
• Preparing stats for own performance on a weekly basis

Salary & Working Hours

Salary is £65,000 - £70,000 + uncapped commission but a realistic OTE of £90,000

Working hours are Monday Friday

Some travel outside of the UK may be required

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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