Call Centre Supervisor
Location
Derby DE1 2QY
Employment Hours
New Jobs
Salary
£25,760 - £27,476 a year
Job Highlights
- Supervise, train and mentor a small administrative team while managing appointment bookings and administrative tasks for the Diabetic Eye Screening Programme.
- Seek candidates with experience in a supervisory role, strong communication skills, and a focus on patient care and team collaboration.
- Position based at Florence Nightingale Hospital, working Mon-Fri from 1:30pm to 5pm, with a commitment to supporting local healthcare initiatives.
Job Requirements/Description
An opportunity has arisen at the Florence Nightingale Hospital within the Diabetic Eye Screening Department. As a call centre supervisor, the successful candidate will work, train and mentor a small administrative team, in the larger Derbyshire Diabetic Eye Screening Programme.
The team takes between 200-300 calls per day from patients to book clinic appointments into various venues across Derbyshire. The role also consists of administrative duties to ensure patients are places into the correct pathways so that they receive the appropriate care.
They will also be responsible for creating clinics on out screening software called Optomise. The successful candidate will also be expected to support and communicate the wider team, such as managers, screener/graders, consultants, GP's and our failsafe team.
The role is based at Florence Nightingale Hospital and the hours will be Mon to Fri 1:30pm - 5pm.
Create and update new clinics on the software based on information from team leaders in the north and south of the county.
Cancellation and rebooking of our clinics at short notice either by contacting all relevant patients by phone or letter
Deal with queries from GP surgeries, Ophthalmology departments and other Programme administration teams.
Liaise with voice services when necessary to ensure the smooth running of the telephone system
Control waiting lists for our Digital surveillance, OCT and slit lamp clinics.
Ensure New patients are registered in a timely manner and expected to meet our key performance indicators.
Answer phone calls and book patients into clinics of their choice across Derbyshire.
Closing date of applications: 17th September 2026
Interview date: 1st October 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
The team takes between 200-300 calls per day from patients to book clinic appointments into various venues across Derbyshire. The role also consists of administrative duties to ensure patients are places into the correct pathways so that they receive the appropriate care.
They will also be responsible for creating clinics on out screening software called Optomise. The successful candidate will also be expected to support and communicate the wider team, such as managers, screener/graders, consultants, GP's and our failsafe team.
The role is based at Florence Nightingale Hospital and the hours will be Mon to Fri 1:30pm - 5pm.
Create and update new clinics on the software based on information from team leaders in the north and south of the county.
Cancellation and rebooking of our clinics at short notice either by contacting all relevant patients by phone or letter
Deal with queries from GP surgeries, Ophthalmology departments and other Programme administration teams.
Liaise with voice services when necessary to ensure the smooth running of the telephone system
Control waiting lists for our Digital surveillance, OCT and slit lamp clinics.
Ensure New patients are registered in a timely manner and expected to meet our key performance indicators.
Answer phone calls and book patients into clinics of their choice across Derbyshire.
Closing date of applications: 17th September 2026
Interview date: 1st October 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Location
Derby DE1 2QY
Employment Hours
New Jobs
Salary
£25,760 - £27,476 a year