Customer Service Adviser - 12 Month Fixed Term Contract

Location: Glasgow

Contract: 12 month Fixed Term

Hours: 35 hours per week - business hours 8am 6pm

Hybrid working: Flexibility to work from home after training

Salary: £27,000 per annum

The focus of our customer service team is to provide the best possible support and guidance to healthcare professionals, making things easy and simple for our members.

This role plays a vital part in making a customer-centric team successful, and this is a fantastic opportunity to join the team.

About the Role

We're looking for candidates who are passionate about customer experience and who can add real value to the customer journey via telephone and email interactions.

You dont have to be an expert in resolving enquiries, our experienced team will provide comprehensive training for you to be able to support our members at every stage. This could be during the application process through to if they are considering leaving, we will give you the confidence and skills to deliver a great member experience.

You'll collaborate with our wider colleagues and contribute towards MDDUS' mission, with full guidance and support from our experienced management team and Head of Department.

You will have the opportunity to work flexibly between your home and the office following your initial training period, initial training typically lasts 6 to 8 weeks.

About You

If you have previous experience within a customer service environment, then great! But the most important thing to us is your passion and commitment to providing the best service to our members.

MDDUS prides itself on the welcoming and friendly manner of its colleagues, and this should be conveyed in member interactions, where you can confidently resolve queries or issues through strong listening skills, paired with excellent spoken and written communication.

The workload can be varied, and so you should be able to manage multiple tasks, with a positive, can do attitude; thriving as part of a busy collaborative team, while taking initiative to exceed members expectations.

At times, our members can find themselves in stressful situations, so being able to demonstrate patience and empathy, and have the emotional intelligence to handle difficult conversations is vital.

Why You Should Join Us:

• MDDUS celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves
• As an organisation who provide support to healthcare professionals when they need it most, that commitment is also extended to our colleagues through a variety of wellbeing, charity and engagement initiatives.
• We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career.

What we can offer you:

• A collaborative and supportive team environment that fosters growth, innovation and encourages colleagues to bring the best versions of themselves to work
• A commitment to your continuous professional development with opportunities for training and development through our annual training budget.
• A competitive benefits package, with the opportunities to mix and match to suit your needs.

Ready to Make an Impact? Apply Today!

To find out more about Life in MDDUS, check out our Careers Page.

Please see the Role Profile attached below for full details of key responsibilities - Customer Service Adviser Role Profile .pdf

To apply for this role please provide a CV, cover letters are optional.

If you have any questions on the role before you apply, please contact HRrecruitment@mddus.com and a member of our team will contact you as soon as possible.

What MDDUS will offer you

MDDUS offers a range of benefits to employees including but not limited to:

• 15% Non-Contributory Employer Pension contribution
• 27 Days Annual Leave per year
• 8 Bank Holiday days per year (in addition to annual leave allocation)
• Private medical cover for employees (option to cover immediate family at a cost)
• Home and office flexibility
• Holiday Buy and Sell scheme
• Group Life Insurance
• A range of additional voluntary benefits
• Employee Assistance program (EAP) to support wellbeing and remote GP services
• Numerous employee engagement initiatives