Money Laundering Liaison Officer

We have a fantastic opportunity for a driven and motivated Money Laundering Liaison Officer to join our 1st Line Financial Crime team. This is a collaborative, fast-paced environment where you’ll play a vital role in safeguarding customers by assessing business banking referrals linked to higher-risk customers, including those impacted by Politically Exposed Persons (PEPs) and sanctions. We’re looking for someone eager to learn, confident in their judgement and able to build strong relationships while working closely with colleagues across the business.

In this role, you’ll analyse and interpret complex information to assess risk, review both new and existing higher-risk business customers and make well-informed decisions that support the bank’s financial crime strategy. You’ll bring strong organisational skills, the ability to work independently and stay results-focused, alongside excellent communication skills to engage effectively with stakeholders, including at senior level. A solid background in Anti-Money Laundering (AML) and economic crime, coupled with knowledge of onboarding business customers, financial crime policies and banking operations, will be essential, as will your understanding of risk across different customer types and industry sectors.

Day to day, you’ll risk assess our customers, determine risk ratings and provide clear guidance to colleagues across the organisation. With a broad range of business banking products to consider, your attention to detail, efficiency and ability to quickly get to grips with new information will be key to your success in this important and rewarding role.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Northampton or London office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In this role, you’ll take ownership of completing customer risk assessments for business customers across a wide range of products and policies, using your expertise and judgement to evaluate due diligence and manage varied workloads, including complex cases and queries. As part of this, the role will include customer outreach via outbound/inbound telephony to obtain relevant due diligence information. You’ll act as a trusted Subject Matter Expert in Financial Crime processes and procedures, confidently interpreting policy and providing clear, practical guidance on Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions and bribery risks.

You’ll also play a key role in building strong, effective relationships across Financial Crime Operations and wider business and risk teams, often engaging at a senior level to influence outcomes and support decision-making. Alongside this, you’ll continually look for ways to improve processes and service delivery, contributing to continuous improvement initiatives that enhance both efficiency and the overall customer experience.

About you

As a minimum, you will bring:

• Solid knowledge of banking Financial Crime policies, how they are applied to business banking customers and understanding of risk assessing customers

• A solid understanding of banking operations and risk appetite, with particular insight into business customer types, industry sectors and the risks they present

• A relevant qualification or a willingness to work towards the ICA Certificate in Anti-Money Laundering (or equivalent)

• Good understanding of PEPs and sanctions, along with the bank’s responsibilities in managing these risks effectively

• Awareness of specialist banking products and services, such as Treasury, Invoice Finance and Trade Finance, and the risks associated with them

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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