Service Manager

Job Introduction

Overview

If you are looking to be part of a service that genuinely transforms lives and puts people at the centre of everything it does, Elevate Supported Living could be your next opportunity.

We are seeking a caring, motivated, and values-driven Therapeutic Service Manager to lead a single, dedicated 1:1 supported living placement. This is a slightly different role to our standard Service Manager positions: rather than overseeing multiple properties, you will provide consistent, hands-on management of one placement and the small staff team supporting it, building a genuinely trusted and stable presence for the person we support.

Whether through professional experience or lived experience, you will bring empathy, reliability, resilience, and a willingness to learn and grow.

At Elevate, we don't just provide support — we create environments where people feel safe, valued, and empowered to reach their full potential.

About Elevate Supported Living

Elevate provides both standard and enhanced therapeutic supported living services for adults with mental health needs, learning disabilities, and complex needs. Our approach is person-centred, therapeutic, trauma-informed, and outcomes-focused, supporting individuals to live as independently as possible.

We actively promote pathways into education, employment, training, and social enterprise, helping people build meaningful and fulfilling lives.

Everything we do is guided by our Core Values:

Integrity – We do the right thing, even when no one is watching

Inclusion – We respect and celebrate individuality

Accountability – We take ownership and deliver on our commitments

Innovation – We continuously improve and think creatively

Service User Focus – We put the people we support at the heart of every decision

The Role

As Therapeutic Service Manager for this placement, you will take day-to-day ownership of a single, dedicated service, providing stable, consistent leadership rather than moving between multiple properties. Compared with our standard Service Manager role, this position involves less direct, hands-on personal care and a greater focus on management, oversight, and relationship-building.

You will:

Take full day-to-day management responsibility for this 1:1 placement, ensuring support is delivered safely, consistently, and to a high standard

Provide day-to-day leadership, guidance, and support to the staff team supporting the individual Oversee shift coordination, ensuring duties and rotas are clearly organised and consistently covered

Proactively manage staffing gaps, providing cover or arranging additional support where required

Build and maintain a genuine, trusted, and consistent relationship with the person we support, acting as a reliable and stable presence within the placement

Support relief and agency staff to integrate effectively into the placement where used

Promote best practice and consistency in care delivery across the staff team

Support staff development through coaching, guidance, and informal supervision

Provide advice on care planning, risk management, safeguarding, and effective placement management

Liaise with the wider management team, family members, and other professionals involved in the individual's support Carry out appraisals and regular supervisions, supporting the team's performance, wellbeing, and continuous improvement

Act as a positive role model, demonstrating professionalism, accountability, and values-led practice

Working Hours

Monday to Friday, 08:00 – 16:00

Weekends off as standard

Some flexibility may occasionally be needed to meet the needs of the placement

About You

We are looking for someone who not only has the right experience but also demonstrates the right values, approach, and personal qualities for this specific placement.

This role has a Genuine Occupational Requirement for a male post holder, under Schedule 9, Part 1 of the Equality Act 2010, owing to the personal care and specific relational and therapeutic needs of the individual supported within this placement.

You will:

Be male, in line with the Genuine Occupational Requirement described above

Ideally be physically fit and active, and comfortable taking part in physical activities and pursuits alongside the person we support

Demonstrate a strong understanding of safeguarding and the protection of vulnerable adults, including recognising and responding to abuse

Support the individual in a safe, trauma-informed way, ensuring their wellbeing and dignity are always prioritised

Confidently manage complex behaviours, using calm, consistent, and effective de-escalation strategies

Bring experience or a strong understanding of Autism (ASD), ADHD, and FASD-specific needs

Be warm, personable, and able to build genuine trust and rapport, using appropriate warmth and humour to build connection

Show a genuine commitment to long-term consistency and stability within the placement

Maintain a comprehensive understanding of the individual's development needs, ensuring holistic support is delivered

Contribute to a positive, person-centred culture within the placement

Act as a positive role model for staff, demonstrating professionalism and values-led practice

Support and mentor staff in their development

Carry out appraisals and regular supervisions, supporting performance, wellbeing, and continuous improvement

Experience Required

Mental Health Support – 2 years (required)

Support Environment – 2 years (required)

Learning Disabilities – 1 year (required)

Autism (ASD) – 1 year (required)

Experience supporting individuals with ADHD and/or FASD (desirable)

What We Offer

In return for your commitment, Elevate provides:

Comprehensive induction and ongoing training, including therapeutic practice

Regular supervision and reflective practice

Opportunities for career progression and professional development

A supportive, values-led team culture

The opportunity to make a genuine and lasting difference in someone's life

Additional Information

All staff are expected to:

Work in line with Elevate's Core Values Maintain high standards of care and professionalism

Follow all safeguarding, health & safety, and equality policies

Engage in continuous learning and development

Job Details

Job Type:

Full-time, Permanent

Work Location: In person, at a single dedicated placement

Benefits: Company pension; on-site parking

Licence/Certification: NVQ Level 3 Health & Social Care (preferred)

Work Authorisation: United Kingdom (required)