Catering Assistant (Retail)

We are now recruiting for Catering Assistants (Retail) to join our teams working within Café Retreat and Coffee @ Queen’s at Queen's Hospital Burton.

We are looking for compassionate, caring, hardworking, and flexible team members who are committed to enhancing the experience of our patients, visitors, and staff. Every member of staff at UHDB plays a vital role in supporting the organisation and helping to deliver high-quality services.

You will need to possess excellent communication skills, enjoy working as part of a team, and have a positive, can-do attitude.

In this role, you will support the day-to-day operation of Café Retreat and Coffee @ Queen’s, providing excellent customer service, serving food and beverages, replenishing stock, operating tills, and maintaining high standards of cleanliness and food hygiene.

Full training will be provided, including Level 2 Food Safety and Allergen Training, mandatory training, and all essential role-specific training to support your development and success within the team.

Full uniform and Personal Protective Equipment (PPE) are provided. NHS Terms and Conditions of Service apply.

Different shifts available working: -

Evenings working 1600-1900
Mornings/Afternoon between 09:00-1700
Evenings between 13:45 - 2000

The main duties of a Catering Assistant Retail working at Burton Hospital are to work as part of Facilities to carry out a variety of tasks associated with food preparation, food and beverage service to patients, visitors and staff.

Delivering excellent customer care by demonstrating helpfulness, awareness, and compassion to patients, visitors, staff, and colleagues.

Preparing and serving a range of food and beverages in a busy retail environment.

Maintaining high standards of cleanliness and hygiene within the café and associated work areas.

Undertaking cleaning duties in accordance with departmental cleaning schedules, including equipment, work surfaces, crockery, and cutlery.

Supporting the day-to-day operation of Café Retreat and Coffee @ Queen's to ensure a welcoming and efficient service for all customers.

Have a good understanding of customer care and be able to communicate well with patients, staff and visitors.

Catering experience and a Food Safety Certificate are desirable but not essential, skills and technical training will be given.

Application closing date: 24th September 2026

Interview date: 8th October 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
Development opportunities, including both professional and leadership development

On-going support through every step of the way from recruitment to when you join our team and beyond.

A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:
We see on average 4810 OP appointments per day.

We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.

An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.

Our hospitals admit an average of 195 emergency patients daily.

Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.

We are one of only 7 Trusts nationally with more than 50 operating theatres.

We carry out more than 140 elective procedures each working day.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.