Receptionist/Administrative Assistant

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have an excellent permanent opportunity for a Receptionist/Administrative Assistant to join our West Leicestershire Community Neighbourhood Mental Health Team within the directorate of Adult Mental Health.

This is a full-time role to cover 9-5 Monday to Friday. Full time hours are 37.5 hours a week. Although full time hours are offered, we are happy to consider a job share which, for example, may consist of one person working in the morning and the other in the afternoon

The Team provides comprehensive support to older adults with mental health problems. And consists of nurses; medics; Occupational Therapists and Psychologists.

As an Administration Assistant the West Leicestershire Team, you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include supporting a clinical team, mainly by providing front of house cover to Main Reception, greeting a variety of people which could include other Health Service disciplines; Patients; carers; relatives and Contractors. You will need to be quick thinking yet operate within Trust Policies and guidelines.

Please note that there will be a requirement to cover both Mental Health sites in Hinckley as required. Orchard Resource Centre is in Hill Street, HInckley and Hynca Lodge on Tudor Road..

This is a diverse role and you will be working in a busy and fast paced environment within a team that value and support each other.

We are looking for people with administration experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

We also offer:

• A generous pension contribution and holiday allowance starting at 27 days
• Free onsite parking
• Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance
• Health and Wellbeing Support

For more information about the role or an informal visit, please contact Andrew Spencer, Administration Manager on 07767 442142

Job Description Summary (Main duties and responsibilities)

*Please note we do NOT offer Sponsorship for this role*

As an Administration Assistant/Receptionist you will be the first point of contact for telephone enquiries and face to face from patients and referrers. You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff.

You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties. For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills.

The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.