Performance and Data Insights Manager

Salary

£35,335 - £37,847

Working Pattern

Full Time, Flexible Working

Vacancy Approach

External

Location

Glasgow

Region

Scotland

Closing Date

11-Oct-2026

Post Type

Permanent

Civil Service Grade

HEO

Number of jobs available

1

Reserve List

12 Months

Job ID

22518

Job description

Role Performance and Data Insights Manager

Grade Higher Executive Officer (HEO)

Responsible to Senior Performance and Data Insights Manager

Accountable to Head of Performance and Data Insights

Introduction

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice (MoJ). We receive over 40,000 applications every year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

We employ around 350 people and are based in Glasgow city centre. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

The role is based 10 Clyde Place, Glasgow, G5 8AQ and we currently operate a hybrid working business model, w a typical employee works 50% of their week from the office.

We are passionate about improving operational delivery outcomes through innovative research, data and analysis. In the CICA Data Performance team, we provide high-quality data and analysis helping to ensure strategic, policy, finance, corporate and operational decisions are based on robust evidence.

We create a culture in which people are empowered with the data and information to make excellent decisions; using cutting edge tools, techniques and collaboration; putting evidence at the heart of what we do.

The Role

The Performance Reporting and Data Insights Manager is responsible for delivering high-quality performance reporting, management information, and data-driven insights that support operational and strategic decision-making. The role provides leadership for performance analysis activities, ensuring the organisation can effectively monitor outcomes, identify trends, and drive continuous improvement through evidence-based recommendations.

The postholder will manage reporting processes, develop dashboards and analytical products, and work ly with stakeholders to translate complex data into meaningful insights that inform business priorities and performance improvement initiatives.

You will have a keen interest in working with data to support operational decision making and strategic oversight. You will be responsible for developing, maintaining and assuring high-quality Performance Management Information system (MIS) that enables teams and senior leaders to monitor effectiveness, identify emerging risks, and measure the impact of preventive controls across repayment regimes.

You will work with AWS systems such as quicksight and Microsoft systems such as Power Automate along with other internal data sources to design and maintain dashboards, reports and analytical products. You will ensure data accuracy and integrity, investigate trends or anomalies, and translate complex datasets into clear, actionable insight. Working ly with operational colleagues as well as MOJ technical and analytical colleagues, the role will help shape reporting requirements, support continuous improvement, and promote a strong data driven culture. The ability to communicate findings clearly, challenge constructively and adapt reporting to evolving priorities is essential to supporting CICA’s Performance Team.

Key Responsibilities

Performance Reporting:

• Support the senior Performance manager in the development and production of regular performance reports and management information packs.
• Ensure the accuracy, consistency, and timeliness of performance data and reporting outputs.
• Develop and maintain performance frameworks, KPIs, and scorecards aligned to organisational objectives.
• Monitor performance against targets and identify emerging risks, opportunities, and trends.
• Present performance information in a clear and accessible format for a range of audience.

Data analysis and Insights

• Analyse complex datasets to identify patterns, trends, and actionable insights
• Use statistical and analytical techniques to support evidence-based decision-making.
• Produce insight reports that explain business performance and recommend improvement actions.
Support forecasting, trend analysis, and predictive modelling activities w
• appropriate.
• Evaluate the effectiveness of programmes, services, and improvement initiatives through data analysis

Stakeholder Management

• Act as a trusted advisor to managers and stakeholders on performance and data-related matters.
• Build effective relationships with operational teams, corporate functions, and senior leaders.
• Gather reporting requirements and translate business needs into analytical solutions.
• Support stakeholders in interpreting data and using insights to improve outcomes.

Data Quality and Governance

• Promote high standards of data quality, accuracy, and integrity.
• Implement quality assurance processes for reporting and analysis.
• Ensure compliance with organisational data governance, information management, and security requirements.
• Support continuous improvement in data collection and reporting practice

Essential Criteria

• Experience producing performance reports and management information.
• Experience analysing data and providing actionable business insights.
• Experience working with large datasets and multiple data sources.
• Experience developing dashboards and data visualisations
• Experience of use of Excel and similar Microsoft Products
• Experience of communicating clearly with technical and non-technical audiences.
• Experience working in a multi stakeholder environment.

Desirable Skills, Knowledge and Experience

• Some knowledge of data analysis languages/tools, such as R, SQL, Python, Spark and data visualisation tools, such as Power BI
• Experience of working with AWS platforms
• Knowledge of the CICA Scheme

How to apply

The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Behaviours and Strengths.

Stage 1

• Applicants should provide a Curriculum Vitae (CV) and a Statement of Suitability of no more than 500 words, which demonstrates evidence of the essential criteria for this role.
• You will also be asked to provide an example of how you have demonstrated the Communicating and Influencing behaviour (maximum 250 words).

Lead Criterion

A sift based on the lead behaviour (Communicating and Influencing) may be held if a large number of applications are received.

Stage 2

If successful at Stage 1, you will be invited to interview, which will incorporate a technical assessment.

At interview you will be asked a number of behaviour and strength-based questions. We will assess you against the behaviours listed below:

• Communicating and Influencing
• Delivering at pace
• Working together
• Changing and Improving

During the interview, you will be asked to complete a 45 minute technical assessment using a sample performance dataset.

You will be required to calculate key performance measures, including month-on-month changes, backlog movements, completion rates and percentage variances using Excel. You will then provide a short overview of your findings highlighting any trends, issues or insights identified from the data.

This assessment will look at your:

Ability to interpret and analyse performance data

Ability to gather insights and conclusions

Interviews are likely to take place late October 2026 at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.

Following the closing date, this job advertisement will no longer be available to view. You may wish to retain a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation, candidates may be appointed from the reserve list in order of merit.

Further Information

We offer flexible working between 7am and 7pm, Monday to Friday. While we currently operate a hybrid working model, we encourage new starters to spend more time in the office during their initial period in role to support induction, training, relationship building and familiarisation with the organisation.

This role is offered on a full-time (37 hours per week) basis.

For queries about the role, please contact our Corporate Support Team by email Corporate.Support@cica.gov.uk.

Reasonable Adjustments

Please tell us if you have a disability when you apply, and we can offer reasonable adjustments to help with the selection process.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
To the Civil Service Commission (details available
• )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 22518

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 22518

• HEO - Performance and Data Insights Manager 1.docx (Job Description Attachment)
  
  

Select new file

Behaviours Application Form Question Word Limit

250

Communicating and Influencing

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Evidence of Experience

CV or Work History, Statement of Suitability

Interview Dates

Expected October 2026

Communicating and Influencing

Delivering at Pace

Working Together

Changing and Improving

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Which assessment methods will be used?

Technical Test

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.