This is Blacks. Built in 1863. Original in nature.
Built on over 160 years of outdoor knowledge, today we use that experience to support how people move between the city and the outdoors - every day.
We curate clothing, footwear and equipment that balance function and style. Gear that works quietly in the background. Made for changeable weather, shifting plans and real life outside.
Our teams are informed, thoughtful and approachable. We value clarity over hype, expertise without ego, and doing things properly. If you care about good product, honest advice and helping people feel confident stepping outside, Blacks is where you need to be.
This is your moment. This is Blacks. Are you in?
Role Overview
As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.
You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.
If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.
Key Responsibilities
- Deliver a positive and welcoming experience for customers, providing support and product information where required.
- Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
- Maintaining high standards of customer service.
- Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
- Replenish stock and ensure products are available and correctly displayed in line with company standards.
- Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
- Use in-store technology and systems to support customer enquiries and daily store operations.
- Follow company policies, procedures, and health and safety requirements at all times.
- Work collaboratively with colleagues to support the effective day-to-day running of the store.
- Support with additional duties and tasks, as reasonably required.
Skills & Experience
- Ability to adapt approach and communication style to different people and situations.
- . Ability to engage positively with customers and colleagues.
- Good organisational skills and the ability to manage tasks effectively.
- Ability to work collaboratively.
- Willingness to learn new skills and follow company processes and procedures.
Desirable Attributes
- A genuine passion for brands, trends, and the latest products.
- Proactive attitude, with the confidence to approach customers and support sales opportunities.
- Strong attention to detail, ensuring the shop floor always looks sharp and ready.
- Self-motivation, with a commitment to personal development and continuous improvement.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
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