TESS Administrator

Location: Paisley, Glasgow.

Contract: Full time, Fixed term until 30 September 2027 (with potential to be extended or made permanent)

Salary: £26,739, - Increasing to £29,602 following successful completion of a 6 months probation period

Closing Date: 9 October 2026

The role

Part of the Trafficking and Exploitation Survivors' Service (TESS) team, the TESS Administrator is a diverse and exciting role at Migrant Help. You will be expected to work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will take a pro-active approach towards managing and improving administrative duties, including financial processes as determined by the Regional Manager. You will work consistently to support with the continuous development of the service ensuring all processes and procedures are followed efficiently, consistently and with professionalism at all times. You will be expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims, objectives, vision and values.

If you have demonstrable experience within an administrative role with excellent attention to detail, and are looking for an exciting role that makes a difference, wed love to hear from you!

Role responsibilities

• Responsible for the weekly administration of finance payments to clients, maintaining the finance payment system throughout the week and efficiently responding to client payment needs.
• Ensure that all finance data recording systems are kept up to-date, accurate and consistent with quality standards.
• Responsible for ensuring the accurate completion of Migrant Help internal Purchase Orders and invoices and liaising with the Finance department as and when required.
• Ensure the accuracy of invoices received into the service, before submitting to the Regional Manager for approval.
• To act as a front of house/first point of contact for engagement with the service (phone and email) including new referrals into the service.
• To set up and maintain electronic files for new referrals and input information on the database.
• To support Regional Manager/Assistant Managers with the production of team rotas.
• To support the Facilities and Accommodation Officer with office health and safety checks as requested.
• Support the management team with the creation of reports including monthly and annual reports.
• Responsible for administering and reconciling petty cash on a daily basis.
• Support the management team with any audit requests and collection of data within the service.
• Attending team meetings and taking of minutes, ensuring that all information and actions are correctly noted and shared with the team, as well as booking rooms for meetings.
• Work in close partnership with both other members of the team and other internal departments in a professional manner.

The experience and skills you need

• Demonstrable experience in an administrative capacity, particularly with budgets, accounting, invoicing and other financial processes, including reconciliation.
• Demonstrable experience of working face to face with members of the public.
• Experience and understanding of working with external agencies.
• Experience of working with people in potentially sensitive and emotionally demanding situations.
• Working knowledge of UK Immigration / Asylum Legislation and the National Referral Mechanism.
• Experience of working in the voluntary sector.
• Experience of working in a multicultural environment.
• Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance mis-use.

For full person specification please see the job description

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
  
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

About Migrant Help

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesnt matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

How to apply

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you dont rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme, please view our FAQ page here

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Helps values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.