Support Planner

Support Planner – Michael Varnam House, Nottingham, NG7 4BF, Permanent, 37HRS, Grade 3AS, £27,938 FTE

Support Planner Role information held with HR - the same as Planners in Nottingham City

Michael Varnam House - 18 flats (1 is an NHS Detox Bed) MVH is gated and controlled access to exit the service.

All staff are Support Planners - The service is staffed 24 hours and has a team of night workers.

Staff undertake calls for the Out Of Hours Service in the evenings, through the night and weekends, completing associated paperwork and making enquiries regarding the emergency calls received.

Staff support residents and Run SMART Recovery sessions weekly- empowering recovery through self management. Support is provided around individual Support needs, Independent living skills, move on support, engagement with substance treatment agencies and any other support needs that are identified at move in. The detox provision ( NHS Bed ) is now delivered under the governance arrangements of Nottingham Recovery Network, ensuring robust clinical oversight and quality assurance. This partnership has enabled the service to maintain a safe and effective community-based detoxification pathway. The model remains unique in its ability to combine accommodation, specialist alcohol support, and detoxification within a single service setting.

MVH has also delivers SMART Recovery programmes on site, with all staff trained in the model. SMART Recovery is an internationally recognised, evidence-based programme based on Cognitive Behavioural Therapy (CBT) principles, supporting individuals to develop practical skills for long-term recovery and positive behavioural change.

In addition to delivering specialist alcohol interventions, the MVH team undertakes a highly complex and diverse range of responsibilities. Staff work daily with individuals experiencing alcohol dependence and substance-related issues, managing associated risks, supporting detoxification programmes, undertaking safeguarding responsibilities, and coordinating care with a range of partner agencies and healthcare professionals.

Alongside these specialist functions, the service also manages the organisation's Out of Hours Service, providing support to all Framework services. Responsibilities include:

• Responding to calls from dispersed accommodation services and service users.
• Providing advice and support to staff across multiple services.
• Managing operational issues, including staff sickness and emergency staffing arrangements.
• Coordinating responses with the on-call Duty Manager.
• Arranging emergency repairs and liaising with contractors.
• Ensuring service continuity and effective incident management outside normal working hours.

All MVH staff participate in the Out of Hours rota while continuing to deliver their core service responsibilities, including support planning, risk assessment and management, safeguarding, recovery-focused interventions, and operational service delivery. Staff therefore require a broad range of skills encompassing accommodation support, alcohol treatment, substance misuse knowledge, crisis management, partnership working, and organisational coordination.

The service has a combination of specialist alcohol treatment, detoxification support, recovery interventions, accommodation provision, and responsibility for the organisation's out-of-hours function

Why Join Us?

• We invest in you and encourage career progression – providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
• Employee assistance programme, salary sacrifice schemes.
• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
• 32 days holiday including Bank Holidays – increasing with service.
• Paid DBS and Update Service.
• Loyalty awards and non-contributory life insurance.
• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.
• Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities and values the strengths that arise from neurodiversity, including dyslexia. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.

As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.