Retail Sales Assistants (fixed term)

Job Advert

Be part of supporting the retail stores across Birmingham Museums Trust (BMT), creating memorable experiences for over a million visitors each year in one of the city's most iconic cultural venues.

Fixed Term until 31st January 2027

Various roles available:

37 hours per week £25,948.96 per annum

22.2 hours per week (3 days a week) £15,569.38 per annum

14.8 hours per week (2 days a week) £10,379.59 per annum

Location: Birmingham Museum & Art Gallery (BMAG) - other BMT sites as required

What you'll be doing

You'll support the operation of our retail stores across Birmingham Museums Trust, by creating world-class shopping experiences for our visitors. You'll contribute to a profitable and inspiring retail environment whilst enhancing the experience for every visitor. You will also:

• Drive sales and achieve targets, ensuring retail operations are efficient and competitive
• Deliver outstanding customer service, assisting visitors with purchases and queries
• Maintain high housekeeping standards and ensure compliance with safety and food storage regulations
• Use various systems confidently to ensure smooth operations
• Support stock management, daily banking, and product changes to keep offers fresh

What we're looking for

• A passion for customer service and experience in a retail or similar setting
• Team Player
• Experience of cash handling and reconciling
• Flexibility to work weekends and evenings, especially during major events

Application process

When completing your online application form, you must ensure all parts of the form are completed in full. You will need to clearly demonstrate clear examples of your experience and skills where asked and in your supporting statement. You will also need to tell us why you believe you are a suitable candidate. (CV's are not accepted). However, if you have any additional access needs, please do get in touch with the recruitment team and we will endeavour to support you with alternative application processes.

Interviews will be taking place in person, in early October with Maddy Brisband (Retail Manager). In advance of the interview, you will receive a copy of the interview questions to prepare, and you will have an opportunity to express any reasonable adjustments you might need.

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks being carried out.

Close date for applications is 29th September 2026