Administrator - Insurance and Debt

Full Time Administrator – Insurance and Debt

£28,255 plus benefits

Company Overview

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. The Vets Now Glasgow Hospital provides a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.

About the role

We are looking for a highly organised and proactive Insurance and Debt Administrator to join our hospital administration team at Vets Now Glasgow. This role will play a vital part in supporting the financial and administrative processes of the hospital. You will be responsible for managing insurance claims, supporting debt administration, and assisting the clinical teams with accurate procedure pricing to ensure transparency and efficiency in our patient care journey. Working closely with our clinical and finance teams as well as external insurance companies, you will help ensure a smooth claims process while maintaining excellent client service during what can often be a stressful time for pet owners.

Key Responsibilities

• Process and manage direct insurance claims, ensuring all documentation completed accurately.
• Liaise with insurance providers to facilitate claim processing and timely settlement.
• Monitor insurance claims through to resolution and provide clients with updates as required.
• Maintain accurate records of insurance documentation and client details within hospital systems.
• Provide excellent telephone and email support to clients regarding insurance queries.
• Work closely with clinicians and admin teams to obtain information required for claims.
• Support the hospital with debt administration, including:
  • Monitoring outstanding balances.
  • Contacting clients regarding overdue accounts.
  • Managing payment plans.
  • Escalating complex debt cases in line with company policies.

The skills and experience we require:

• Previous experience of working in an administrative or customer service role.
• Previous experience with insurance claims or credit/debt administration is desirable.
• Strong communication skills, both written and verbal.
• Excellent organisational skills with high attention to detail.
• Ability to manage a varied workload and prioritise tasks effectively.
• Comfortable handling sensitive financial information and discussing this with clients.

Working pattern

Monday to Friday from 08:00 to 16:00

Plus, a fair of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.

Life at Vets Now

More than a job in emergency care