Project Delivery Assistant

The role

As Project Delivery Assistant, you will provide effective administrative support across a range of grant and loan programmes that help customers access funding and support for energy saving improvements. Sitting within Services Delivery, the role is central to making sure applications and claims are processed accurately, customers receive clear and helpful communication, and records are maintained in line with Energy Saving Trust quality procedures.

Success in this role means delivering a positive customer journey, verifying information against agreed criteria, resolving queries with applicants, installers and colleagues, and contributing to high standards of service quality. You will help ensure customers receive the support they need to make informed decisions, while playing a practical part in Energy Saving Trust’s mission to address the climate emergency and support people and communities.

The team

The Services Delivery team is responsible for administering and delivering loan and grant programmes, ensuring customers receive a high-quality service while contractual commitments are met. The team works closely with colleagues across programme management, finance, learning and development, and external stakeholders including the Scottish Government.

We are a collaborative and supportive team that values accuracy, continuous improvement and excellent customer service. Team members work together to solve problems, share knowledge and identify opportunities to improve efficiency and effectiveness. We encourage learning, innovation and personal development, creating an environment where colleagues can make a real impact while developing their skills and experience.

Working in this team offers the opportunity to contribute to programmes that help people and communities access funding and support, while playing a part in advancing Energy Saving Trust's mission to accelerate the transition to a more sustainable future.

What you will do

• Verify information in grant and loan applications and claims against agreed criteria, following up with customers, installers and internal teams where needed.

• Provide excellent customer service by supporting customers by email, letter and telephone, resolving issues and helping deliver an effective customer journey.

• Maintain accurate administrative systems, databases and spreadsheets in line with Energy Saving Trust quality procedures.

• Contribute to service quality measures, including high call quality and customer satisfaction standards.

• Learn and apply programme processes, customer service standards and telephone management systems as you build confidence in the role.

What you will bring

• Strong administrative experience, with excellent administrative and numeracy skills.

• Excellent organisational skills and the ability to prioritise tasks in a demanding environment.

• A proven track record in delivering excellent customer service.

• Experience working as part of a multi-skilled team, with the ability to work effectively with people at different levels of seniority.

• Effective communication skills for a range of audiences, including vulnerable applicants, with a positive and enthusiastic approach.

For more information, please see the job description

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.

As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the scheme that we are contracted to work on with Scottish Government means that we are required to comply with UK Government standards when carrying out pre-employment checks for new starters. This check is known as the Baseline Personnel Security Standard (BPSS).

Information obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks. To meet BPSS requirements, candidates must hold valid UK Right to Work documentation. If you have lived or worked overseas, these periods can be verified as long as the relevant evidence can be provided.

More information on the checks can be found here: https://www.gov.scot/publications/baseline-personnel-security-standard-on-amiqus-processing-data-privacy-notice/

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)

• True flexibility in how and where you work (subject to role requirements)

• Strong pension & life assurance

• Enhanced family leave

• Green travel perks (EV scheme, cycle to work)

• Professional development support

• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK